This Privacy Policy outlines how DroneVu (referred to as “the Site” or “we”) collects, utilises, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information at DroneVu Privacy Policy

Upon visiting the Site, we gather specific information regarding your device and your interactions. Additionally, we may collect further details if you reach out for customer support. In this Privacy Policy at DroneVu, we define any information that can uniquely identify an individual as “Personal Information.” To illustrate, please refer to the list below for more details about the Personal Information we collect and the reasons behind it.

Sharing Personal Data

At times, we must share your personal data with trusted third parties. In such instances, your data will solely serve the specific purposes we outline, be transferred and stored securely, and be deleted or rendered anonymous if we discontinue collaboration with that third party. For instance, examples of third parties with whom we share data include:

Payment-processing services.
Google.
WhatsApp.
Invoice services.

This list is not exhaustive and may change periodically in accordance with our business processes. Therefore, rest assured, we only share your information with trusted entities that adhere to GDPR and meet the requisite security standards.

Device Information

Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, sites or products you view, search terms, and your interaction with the Site.
Purpose of collection: We aim to load the Site accurately and perform analytics on its usage to optimise your experience.
Source of collection: This information is collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Disclosure for a business purpose: Shared with our processor, WordPress, for order information.
Additional Personal Information collected: Name, billing address, shipping address, payment details (including credit/debit card numbers), email address, and phone number.
Purpose of collection: We utilise this information to fulfil our contract, process your payments, deliver services, provide invoices or order confirmations, communicate with you, screen orders for potential risks or fraud, and, if aligned with your preferences, supply information or advertising related to our products or services.
Source of collection: Collected directly from you.
Disclosure for a business purpose: Shared with our processor, WordPress.

Customer Support Information at DroneVu Privacy Policy

Examples of Personal Information collected: Same as order information.
Purpose of collection: To provide efficient customer support.
Source of collection: Collected directly from you.
Disclosure for a business purpose: To assist with any queries you may have.

Minors

The Site is unsuitable for individuals under 18 years of age. We do not intentionally collect Personal Information from children. If, however, you are a parent or guardian who believes your child has provided us with Personal Information, please contact us at the address below to request deletion.

Sharing Personal Information

We share your Personal Information with service providers who assist us in delivering our services and fulfilling our contracts with you. For example:

• WordPress powers our online store. You can find more about how WordPress uses your and Personal Information here: [WordPress Privacy Policy].
• We may disclose your Personal Information to comply with applicable laws, respond to legal requests, and / or protect our rights.

Using Personal Information

Your Personal Information helps us provide our services. This includes offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and offers. Furthermore, we strive to enhance your overall experience.

Lawful Basis

According to the General Data Protection Regulation (“GDPR”), if you reside in the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

Your consent.
The performance of the contract between you and the Site.
Compliance with our legal obligations.
Protection of your vital interests.
Execution of a task in the public interest.
Our legitimate interests, which do not infringe upon your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records until you request its deletion. Therefore, for more information regarding your right to erasure, please see the ‘Your Rights’ section below.

Automated Decision-Making

If you reside in the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) when such decisions have legal effects or significantly affect you. We engage in automated decision-making using customer data that can have legal or significant consequences. For this reason, our processor, WordPress, employs limited automated decision-making to prevent fraud that does not have legal or significant effects on you. Services that incorporate elements of automated decision-making include:

• Temporary denylist of IP addresses linked to repeated failed transactions. This denylist lasts for a short period.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist lasts for a few days.

Cookies

Cookies are small data files downloaded to your computer or device upon visiting our Site. We utilise various cookies, including functional, performance, advertising, and social media cookies. These cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login details and region selection). Consequently, you do not have to re-enter this information each time you return or navigate from one page to another. Cookies also provide insights into how users interact with the website, such as whether it’s their first visit or if they are returning visitors. Thus, we implement the following cookies to optimise your experience on our Site and to deliver our services.

The duration a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you cease browsing, while persistent cookies remain until they expire or are deleted. In most cases, the cookies we use are persistent and will expire between 30 minutes and two years after being downloaded to your device. You can manage cookies in various ways. However, please be aware that removing or blocking cookies may adversely affect your user experience, and some parts of our website may become inaccessible.

Most browsers automatically accept cookies. Nevertheless, you can decide whether to accept cookies through your browser controls, typically found in the “Tools” or “Preferences” menu. For this reason, for further information on modifying your browser settings or blocking, managing, or filtering cookies, refer to your browser’s help file or visit sites like www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent information sharing with third parties such as our advertising partners. To exercise your rights or opt out of certain information uses by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do Not Track

Please note that there is no consistent industry understanding of how to respond to “Do Not Track” signals. Therefore, we do not alter our data collection and usage practices upon detecting such signals from your browser.

Changes

We may update DroneVu Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact DroneVu about Privacy Policy

For further information regarding our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at DroneVisuals@DroneVu.co.uk.

If you are dissatisfied with our response to your complaint, you therefore hold the right to lodge your grievance with the relevant data protection authority. You can either reach out to your local data protection authority or contact our supervisory authority here: https://ico.org.uk/make-a-complaint/.

If you’re happy with our DroneVu Privacy Policy. and would like to continue exploring our website by returning to the https://dronevu.co.uk